CitrusBurn™ (“Company,” “we,” “our,” or “us”) values your privacy. It is important to us to safeguard your personal information. This Privacy Policy illustrates how we process, use, and handle your information when visiting the CitrusBurn™ website (the “Site”).
This policy is limited to the information collected from our Site. It does not include information collected offline, through phone calls, postal mail, or other means and methods not available online.
Using this Site, means that you accept the terms of this Privacy Policy. Due to the changes in online technologies and regulations, we will update this policy periodically. We will add the most recent changes to this page, and the date of the change will be amended. This means that you accept the changes if you use the Site.
What Information We Gather
1. Information We Collect from You
CitrusBurn™ collects personal information when you:
1. Purchase products;
2. Subscribe for updates or newsletters;
3. Reach out to customer support;
4. Take part in promotions or events.
You can also include the following information:
1. Full name,
2. Email address,
3. Billing address,
4. Shipping address,
5. Payment information, which is processed through secure third-party payment processors.
This information is collected when you voluntarily provide it to us while interacting with our Site.
2. Automatic Data Collection
While browsing the CitrusBurn™ Site, we might automatically collect specific types of technical information, which may include:
- IP Address
- Browser Type
- Device Type
- Pages Visited
- Duration of Visit
- The Site that Directed You
- Your Location
This information is used to improve the Site, the services we provide, and the experience of the users.
Data Collection Technologies and Cookies
The Site employs cookies and similar technologies to personalize and improve your experience.
Cookies are ways that help us personalize your experience by being able to:
- Store your preferences
- Understand how users navigate our site
- Justify the relevance of the ads on your site
- Analyze the effectiveness of the ads
When accessing your emails, we might also employ web beacons (transparent pixel images) to gauge the activity of the users in the emails.
Data from cookies is important and used by many websites in many ways. In ways as to allow us to offer you a far more personalized experience. If you select to disable cookies, settings and preferences you select on the Site will not be saved. Some features on the Site may also not function properly. Cookies are used to enhance the functionality of the Site.
How We Use Your Information
Your information is used for:
- Processing payments and completing purchases.
- Confirming and updating orders.
- Providing customer service.
- Website service improvements.
Promotional emails will be sent only if opted in.
- Targeted ads.
We may provide information to trusted service providers for payment processing, email delivery, website hosting, and marketing. They must keep information confidential and only use it for those purposes.
Promotional communications can be opted out of by clicking the unsubscribe link in any email. You can also email us at [support@citrusburn.com](mailto:support@citrusburn.com).
Third-Party Links and Services
The Site may contain third-party websites/services. We do not control external website privacy. Your information is subject to the privacy policy of a third-party service provider.
Before disclosing private information, we recommend reviewing the privacy policy.
Legal Compliance and Business Transfers
Legal, governmental, or other civil order processes can warrant the disclosure of information. We may also disclose information to protect legal, user, or other claims.
User data may be used as a business asset in a merger, acquisition, or asset transfer.
Google Analytics and Advertising Features
We use Google Analytics and advertising tools to understand how our users behave and how we can improve our marketing efforts. Some of the tools we use can be described as:
- Google Analytics remarketing
- Reporting Google Display Network impressions
- Reporting demographics and interests
- DoubleClick Reporting
Google, as well as other third-party vendors, use cookies to collect data based on your activity with our Site.
If you would like to Opt out of Google Advertising Features, you can do so by going to:
- Google Ad Settings
- The Network Advertising Initiative opt-out page.
Facebook Advertising
We may collect information from our Facebook page or advertising campaigns, as permitted by Facebook data policy.
Collected Facebook advertising data:
- Is used only to assess the effectiveness of the advertising campaign
- Is not passed to other advertisers
- Is not used to create standalone user profiles
- Is not shared with other advertising networks
We adhere to Data Use Restrictions and Privacy Policy of Facebook and we also impose the same requirements on our vendors.
GDPR Notice (For visitors from EEA)
Though we mainly serve customers from the United States, we comply with the applicable data protection laws.
As a part of the European Economic Area (EEA) you may have the following rights related to your personal data:
- Accessing your personal data
- Requesting corrections
- Requesting deletions (aka right to be forgotten)
- Restricting or objecting to processing
- Requesting data portability
If you have questions related to the GDPR you can reach out to:
[support@citrusburn.com](mailto:support@citrusburn.com)
Children’s Privacy
Children under the age of 13 are not the target audience for this Site.
We do not knowingly collect personal information from children under 13. If we learn that this has occurred we will delete this information.
Children under 13 are not permitted to provide personal information via the Site.
Data Storage and Security
Your data will be stored on secure servers that are managed by our authorized service Providers. The access to an individual's personal data is restricted to the staff who need the data to carry out their business operations.
We cannot guarantee the safety of your information as we know that information can be breached at anytime over the internet.
Email Communication
We provide the option to unsubscribe in all of our promotional emails. You can stop receiving emails at anytime by following the instructions in the email.
Policy Updates
We may change this Privacy Policy at any time. Updates will be posted on this document with a new effective date.
Check this page from time to time.
Contact Details
For any questions related to this Privacy Policy, please write to us at:
Email: [support@citrusburn.com](mailto:support@citrusburn.com)
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